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Privacy Policy

Information We Collect: We collect information you provide when you register and use Bitvolve AI, such as your name, email address, and any trading-related information you voluntarily connect to our platform (like API keys for exchanges, which are stored securely and used solely for executing trades on your behalf). We also automatically collect technical data about your usage, including IP address, device type, and interactions with our service, to improve your experience and for security purposes.


How We Use Your Information: Your information is primarily used to operate and maintain the Bitvolve AI service, including executing trades as per your AI-driven strategy, providing customer support, and personalizing your user experience. We also use data for service improvement, research and development of new AI models, to communicate important service updates or security alerts, and to comply with legal obligations.


Data Sharing and Disclosure: Bitvolve AI does not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, data analytics, customer support tools), under strict confidentiality agreements. We may also disclose information if required by law, to protect our rights or the safety of our users, or with your explicit consent for other purposes.


Data Security: We implement robust security measures, including encryption, access controls, and regular security audits, to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. While we strive for maximum security, no online service can guarantee absolute protection, and users are also responsible for maintaining the security of their account credentials and API keys.


User Rights and Choices: You have the right to access, review, and update your personal information held by Bitvolve AI. You may also have the right to request the deletion of your data or restrict its processing, subject to legal and operational requirements. You can manage your communication preferences and, where applicable, control data shared via API keys through your account settings.



Cookies and Tracking Technologies: Bitvolve AI uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance user experience, analyze platform usage, remember your preferences, and for security purposes. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our service.



Children's Privacy: Bitvolve AI is not intended for use by individuals under the age of 18 (or the age of legal majority in their jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.



Changes to This Privacy Policy: We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website or through direct communication, providing a reasonable period for review before the changes



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